When two Complex Mental Health Residential Homes faced challenging behaviours from service users and an unexpected CQC inspection, Insequa stepped in to provide vital crisis support. Our involvement helped prevent closure and ensured continuity of care for vulnerable individuals.
Why Were These Care Homes Rated Inadequate?
The CQC inspection revealed both care homes were rated Inadequate across all categories. This triggered the potential enforcement ofSection 31—an immediate suspension of services. If enforced, this would have resulted in the closure of the homes and left service users without essential care and accommodation.
The Role of the Registered Manager and Additional Challenges
The Registered Manager (RM)—who was also the owner of the homes—was advised to step down by the CQC. However, the RM resisted, believing they could lead the necessary changes.
Further complicating the matter, the local County Council’s Quality Assurance Team was involved due to safeguarding concerns. This created a multi-agency challenge requiring strategic coordination and action.
How Insequa Responded to the Crisis
- Conducting a Pre-Inspection Audit:
Our initial role was to conduct a pre-inspection audit to identify areas of concern. However, the urgent nature of the situation shifted our focus to immediate crisis management. - Representing the Homes During CQC Meetings:
Insequa represented the care homes in high-stakes discussions with the CQC. We successfully argued for an alternative solution to closure, ensuring continuity of care for vulnerable residents. - Creating and Implementing an Action Plan:
We developed a comprehensive action plan to address CQC concerns. This included the appointment of a new, experienced Registered Manager to ensure compliance and build confidence with the regulatory body.
What Was the Outcome?
Our intervention achieved the following results:
- The Section 31 threat was removed, allowing the homes to remain operational.
- A clear improvement plan was established, providing the homes with a pathway toward compliance and higher ratings.
- Service users experienced no disruption to their care or accommodation.
Expert CQC Support for Care Homes
At Insequa, we specialise in helping care providers navigate complex challenges, including CQC inspection preparation, crisis management, and compliance planning. If your care home needs support, contact us today for expert guidance tailored to your situation.
