With just 28 days to appeal, the Insequa CQC Quality Support Team acted swiftly to address critical CQC concerns for a homecare provider. Discover how our expert guidance and strategic planning helped resolve compliance issues and lifted a suspension in record time.
Key CQC Concerns Highlighted During Inspection
The CQC inspection identified seven key areas of concern that required urgent action:
- Person-Centred Care Issues
- Poor and incomplete records and assessments.
- Inadequate communication of client needs.
- Lack of Policies on Consent
- No mental capacity or consent policies in place.
- Staff untrained in mental health practices.
- Unsafe Care and Treatment
- Unsafe arrangements for medicine administration.
- Out-of-date and poorly maintained equipment.
- Governance and Oversight Failures
- No managerial or provider oversight of risk, performance, or safety.
- Lack of documentation recording stakeholder feedback.
- Safeguarding Deficiencies
- Outdated safeguarding systems and procedures.
- Mismanagement of safeguarding concerns.
- Non-Compliant Recruitment Practices
- No Safe Recruitment procedures.
- Inadequate identity and background checks for staff.
- Staffing and Training Gaps
- No annual appraisals, competency assessments, or induction checklists.
- No evidence of ongoing staff competence.
How Insequa Addressed the CQC Challenges
Our team implemented a structured, time-sensitive approach to tackle these critical areas:
Mock Inspection to Identify Weaknesses
We conducted a comprehensive mock inspection to evaluate areas of concern in detail and ensure the provider understood the CQC’s findings.
Developing a Tailored Action Plan
We designed a detailed action plan addressing each key issue, ensuring all shortcomings were corrected effectively.
Bespoke Solutions for Compliance
We provided ongoing support and created customised resources to meet the CQC’s requirements, including:
- Updated policy documents.
- Audit tools and a management dashboard.
- Risk assessment templates.
- Training matrices.
- Stakeholder questionnaires.
- Complaints forms.
Continuous Support During Implementation
Our team offered guidance and advice throughout the implementation process to ensure swift and accurate compliance.
Outcome: Suspension Lifted in Just Eight Weeks
Following the implementation of Insequa’s action plan, a CQC inspector reviewed the internal changes and lifted the suspension immediately. This was achieved within eight weeks, minimising disruption to clients and the service provider.
Expert CQC Support for Homecare Providers
Insequa specialises in helping homecare providers address CQC concerns, from mock inspections to action plans and ongoing support. Contact us today to find out how we can help you achieve compliance and improve outcomes for your organisation.
