Introducing Tilly, your PIR Manager
Talk to Tilly about your PIR, and let Tilly write it for you.
AI An AI-powered CQC compliance tool, built for adult social care providers.
Talk naturally about the care you deliver. Tilly turns the conversation into a clear, CQC-aligned PIR draft while you stay in control of every word and every piece of data.
Having personally trialled the system as an Operations Manager, I would strongly recommend Tilly to other health and social care providers.
Tilly writes your PIR
Draft · Responsive
We listen to families and act on what they tell us. Our recent family survey showed some relatives did not feel informed about day-to-day life, so we introduced a secure online portal with photographs and a weekly update, alongside a monthly coffee morning to meet relatives in person in a more relaxed environment. When we surveyed again, 92% of families rated our communication as good or very good, and those who had felt anxious told us they now feel more involved. By measuring the result, we have closed the feedback loop and continue to use both routes to keep families informed.
Why providers choose Tilly
Less PIR administration. Stronger evidence of excellent care.
Six practical outcomes for registered managers and leadership teams, from simple adoption and shared ownership to year-round improvement.
01 · Save time
Turn days of work into hours.
Tilly eliminates the traditional last-minute rush, drastically reducing the administrative burden on your managers.
02 · Show leadership
Demonstrate “Well-Led” evidence.
Tilly builds a continuous, evidence-based narrative of your good leadership, service improvements and reflective learning.
03 · Report with confidence
Clearer, lower-risk reporting.
Talk naturally and receive fast draft text in clear, compelling English. Tilly cross-references entries against required care protocols, flags possible errors, suggests safer alternatives and helps prevent accidental repetition of previous submissions.
04 · Lead proactively
Proactive oversight.
Tilly compiles team updates into real-time progress reports and gap analyses, showing leadership exactly where further evidence is needed.
05 · Make it easy
Easy for every manager to contribute.
Tilly’s simple, conversational approach makes CQC preparation easier to navigate. Managers can take ownership of their sections and contribute their knowledge and evidence directly.
06 · Improve year-round
Build evidence and improve throughout the year.
Regular updates help teams capture good practice, reflect on what is working and identify what needs further development—strengthening governance and quality improvement long before the PIR is due.
What Tilly produces
You have the conversation. Tilly writes the submission.
Tilly is the writing and evidence partner, not another complex product to learn. Speak or type, build coverage over time, then generate a clear draft that your team controls.
- A full written response for every qualitative section of the PIR
- CQC-aligned language and structure throughout
- Progress reports and gap analysis show where evidence needs strengthening
- You review every word before submission
01 Talk
Tilly interviews you about your service, asking the questions the PIR needs answered. Speak or type, whenever suits you, day or night.
02 Track
Team updates, policies and audits become structured evidence. Your dashboard shows progress across the service and where further evidence is needed.
03 Generate · Safe: Responding to Risk
Tilly writes the submission. You review every word.
Our service operates a zero-tolerance approach to abuse and neglect, with a culture of early escalation embedded across all staff. In March, a night support worker identified an unexpected change in a resident’s behaviour and escalated this to the on-call manager within the hour, demonstrating our commitment to proactive, person-centred risk management.
Written by Tilly · based on your conversationHow it works
From conversation to written, CQC-ready draft.
Tilly guides you through the whole process and does the writing along the way. No blank page, no guesswork, no chasing documents at the last minute.
Built by care sector specialists
Over 170 years’ combined experience in UK social care, including PIRs, mock CQC inspections, and managing providers. Tilly is shaped by that experience, not bolted on to it.
Trained on CQC frameworks
Tilly knows the qualitative questions and the language inspectors look for. It scores and structures as it writes.
Ready all year round
Quick check-ins build your evidence continuously, so the PIR window stops being a crisis.
Your data stays yours
Never used to train models, never shared, never visible to anyone outside your team. Insequa is Cyber Essentials Plus certified, so you can be assured that your data security is our priority.
Pricing
Consultant-quality support. Available all year.
A specialist PIR consultant typically charges £2,000 to £4,000 for one submission. Tilly gives your team unlimited use for 12 months for a flat £1,080 + VAT per location — equivalent to £90 + VAT per month.
Flat annual fee per location
Equivalent to £90 + VAT per month
Straight answers
Frequently asked questions
Questions care providers ask before using Tilly.
What is Tilly?
Tilly is a voice- and text-based PIR manager for CQC-registered adult social care providers in England. It captures evidence through conversation and turns it into a draft PIR response.
How does Tilly reduce PIR workload?
It replaces blank-page drafting with a guided conversation, organises the evidence and generates structured responses for you to review.
How does Tilly help demonstrate that our service is well-led?
Tilly builds a continuous narrative of leadership decisions, service improvements, reflective learning and measurable outcomes, helping you show how your service learns and improves.
Can Tilly show progress across a management team?
Yes. It brings together team updates to produce progress reporting and gap analysis, so leaders can see which areas are well evidenced and where more information is needed.
How does Tilly help reduce reporting risk?
Tilly cross-references entries against required care protocols, flags possible errors or weak evidence, suggests safer alternatives and helps prevent accidental repetition of previous submissions.
Do I remain responsible for the submission?
Yes. Tilly prepares and strengthens the draft; your team stays in control and reviews every word before submission.
Can I use Tilly outside the PIR submission window?
Yes. Regular check-ins and document uploads help you build an evidence library throughout the year rather than starting again when the window opens.
Is my information used to train AI?
No. What you tell Tilly stays in your workspace and is not used to train a shared AI model.
Who can see our information?
Your data is held in your own encrypted environment and is not visible to other providers. Role-based access keeps control within your organisation.
Tilly, your PIR Manager
Useful AI should never cost you control.
Your own encrypted environment.
Your data is never shared with, or visible to, any other provider.
Never used to train AI.
What you tell Tilly stays in your workspace. It never feeds a shared model.
UK GDPR compliant.
You remain the data controller, and role-based access keeps your workspace yours.
Cyber Essentials Plus certified.
Insequa holds the UK government-backed standard for cyber security.
Ready to get started?
Talk to Tilly about your next PIR.
Get in touch to see how Tilly can write your next PIR for you, whether you manage one location or many.