Introducing Tilly, your PIR Manager
Talk to Tilly about your PIR, and let Tilly write it for you.
AI An AI-powered CQC compliance tool, built for adult social care providers.
Tilly is a voice-based AI assistant built exclusively for CQC-registered adult social care providers in England. You talk about your service. Tilly listens, captures your evidence, tracks your coverage across every PIR topic area and writes your full PIR draft in one click.
Tilly writes your PIR
Draft · Responsive
We listen to families and act on what they tell us. Our recent family survey showed some relatives did not feel informed about day-to-day life, so we introduced a secure online portal with photographs and a weekly update, alongside a monthly coffee morning to meet relatives in person in a more relaxed environment. When we surveyed again, 92% of families rated our communication as good or very good, and those who had felt anxious told us they now feel more involved. By measuring the result, we have closed the feedback loop and continue to use both routes to keep families informed.
Built by care sector specialists
Over 150 years’ combined experience in UK social care, including PIRs, mock CQC inspections, and managing providers. Tilly is shaped by that experience, not bolted on to it.
Trained on CQC frameworks
Tilly knows the qualitative questions and the language inspectors look for. It scores and structures as it writes.
Ready all year round
Quick check-ins build your evidence continuously, so the PIR window stops being a crisis.
Your data stays yours
Never used to train models, never shared, never visible to anyone outside your team. Insequa is Cyber Essentials Plus certified, so you can be assured that your data security is our priority.
Insequa AI Solutions
AI built for social care, by social care experts.
Insequa’s AI Solutions division builds practical, secure AI tools that remove the administrative burden from care providers, so your team can spend more time on the people in your care. Every product is shaped by more than 150 years of combined social care experience, not bolted on to it. Tilly, your PIR Manager, is our first product.
What Tilly produces
You have the conversation. Tilly writes the submission.
The single biggest time cost in any PIR is not the evidence gathering. It is the writing. Tilly does that for you, automatically, from the conversation you have with it. No blank page. No wrestling with CQC language.
- A full written response for every qualitative section of the PIR
- CQC-aligned language and structure throughout
- Gap flags where the draft needs strengthening
- You review every word before submission
01 Talk
Tilly interviews you about your service, asking the questions the PIR needs answered. Speak or type, whenever suits you, day or night.
02 Track
Every answer becomes structured evidence. Upload policies and audits too. Your dashboard shows what is well covered and what needs attention.
03 Generate · Safe: Responding to Risk
Tilly writes the submission. You review every word.
Our service operates a zero-tolerance approach to abuse and neglect, with a culture of early escalation embedded across all staff. In March, a night support worker identified an unexpected change in a resident’s behaviour and escalated this to the on-call manager within the hour, demonstrating our commitment to proactive, person-centred risk management.
Written by Tilly · based on your conversationSound familiar?
The PIR should reflect a year of excellent care. Not four weeks of panic.
Every PIR cycle, the same three problems show up in every registered manager’s office. Tilly is designed to solve them.
01
The writing is the bottleneck, not the care.
How Tilly handles it
Your team has been delivering the care all year. Translating that into CQC-aligned narrative across the qualitative questions is the part that consumes evenings and weekends. Tilly takes a conversation and produces the prose, so the writing stops being the limiting factor.
02
The evidence lives in ten different places.
How Tilly handles it
Policies live in SharePoint. Audit evidence sits on individual desktops. Feedback notes are buried in WhatsApp threads. Tilly automatically processes documents as they are uploaded, maps them to the relevant key questions, and inserts them into the appropriate sections of the draft. It also provides a clear view of what has been covered and where gaps remain.
03
Gaps only become obvious once it’s too late.
How Tilly handles it
The worst moment in any PIR is realising, mid-draft, that you don’t have the evidence to back up a claim. Tilly flags thin areas as it writes, so you have time to capture what’s missing rather than softening the language to cover it.
Why Tilly
Why providers choose Tilly
01
Days of work become a conversation.
No more evidence archaeology or blank-page drafting in the submission window. Tilly turns what you tell it into polished, CQC-aligned written responses, the kind that take experienced compliance professionals hours to produce.
02
Talk to it, or type.
No forms. No blank pages. Speak to Tilly in a natural conversation, or type instead if you would rather. Either way, describe what your team has been doing and Tilly turns it into submission-ready narrative.
03
Nothing missed.
Tilly knows what CQC expects to see and guides you to cover it, across residential and community care. It flags where your evidence is thin before you submit, giving you time to strengthen the draft rather than discover the gap during evaluation.
04
Your always-on PIR manager.
Tilly is your PIR manager, available 24/7. It checks in regularly, keeps your evidence fresh, and ensures you never start from scratch when the window opens.
05
A living evidence library.
Upload documents throughout the year and Tilly indexes them continuously, so your evidence is already in place when the PIR window opens. Tilly looks back over your previous submission to follow the story and highlight where you have improved.
06
Your best regulatory shield.
CQC increasingly uses PIRs to decide who to inspect. A thorough, well-evidenced PIR reduces the risk of drawing scrutiny.
How it works
From conversation to written, CQC-ready draft.
Tilly guides you through the whole process and does the writing along the way. No blank page, no guesswork, no chasing documents at the last minute.
Value
Consultant quality. A fraction of the cost.
A specialist PIR consultant typically charges £2,000 to £4,000 per submission. Tilly gives you specialist-grade support with unlimited use, all year round, from £90 + VAT per month.
Pricing
Choose what works for your service.
Tilly is your always-on PIR manager, available 24/7, every day of the year. Simple per-location pricing, billed annually upfront.
Single Location
£90 / month
Billed annually upfront, plus VAT
Get startedMulti-Location
From £80 / month per location
Billed annually upfront, plus VAT
Tilly, your PIR Manager
Trust and security
Your own encrypted environment.
Your data is never shared with, or visible to, any other provider.
Never used to train AI.
What you tell Tilly stays in your workspace. It never feeds a shared model.
UK GDPR compliant.
You remain the data controller, and role-based access keeps your workspace yours.
Cyber Essentials Plus certified.
Insequa holds the UK government-backed standard for cyber security.
Ready to get started?
Talk to Tilly about your next PIR.
Get in touch to see how Tilly can write your next PIR for you, whether you manage one location or many.